Plumbline is committed to honouring the privacy of visitors to our website. This policy sets out how we handle email addresses, clickstream data, and cookies. You have the right to access, edit, and request deletion of any personal information concerning you, pursuant to the Australian Privacy Act 1988 and the New Zealand Privacy Act 2020.

We will only record your email address if you subscribe to any of our services. It will only be used for the purpose for which you have provided it. We will not use your email address or any of your personal details for any other purpose without your consent, and we will not disclose your email address without your consent. Electronic mail submitted to Plumbline is handled and saved according to the provisions of the Australian Privacy Act 1988 and the New Zealand Privacy Act 2020.

Clickstreams are the paths a user takes when navigating a web page or the internet in general. When you visit our website, our Internet Service Provider makes a record of your visit and logs the following information for statistical purposes: the user's assigned IP address, the user's top-level domain name (for example, .com.au, .co.nz, .gov, .uk, etc.), the date, time, and duration of the visit to the site, and the type of browser and operating system used.

A cookie is a short piece of data that is sent from a web server to a web browser on the user's machine when the browser visits the server's site. The cookie is stored on the user's machine, but it is not an executable program and cannot harm your machine. Whenever a web browser requests a file from the same web server that sent the cookie, the browser sends a copy of that cookie back to the server along with the request. In this way, the server knows you have visited before and can coordinate your access to different pages on its website. A server cannot find out a name or email address, or anything else about a user's computer by using cookies.

This section applies specifically to the use of the Plumbline Prism mobile application (“App”), made available through official app distribution platforms such as the Apple App Store and Google Play. All other sections of this privacy policy continue to apply unless stated otherwise.

Depending on how the App is used, we may process the following types of information:

• Contact and account information, if voluntarily provided
• App usage data, such as feature interaction, screen usage, and performance
• Technical and device information, such as device model, operating system, app version, and identifiers needed for app functionality
• Diagnostic data, including error and crash reports
• Push notification tokens, if notifications are enabled by the user

If you do not provide personal information, you may still use parts of the App that do not require it.

Information collected through the App is used for:

• Operation and maintenance of the App
• Providing features you request
• Improving App stability and performance
• App security and prevention of misuse
• Communication with you where consent has been provided

We do not use App data for direct marketing unless you have given explicit consent.

The App may request access to certain device functions to provide specific features. You can grant and revoke these permissions at any time through your device settings.

The App may use external service providers for analytics or technical hosting. These providers process data only on behalf of Plumbline Prism under strict contractual obligations. We do not sell or share personal data with third parties for their own purposes.

App-related personal data is stored only for as long as is necessary for the purposes described above or to satisfy legal obligations. You may request deletion of App-related personal data at any time using the contact information in this privacy policy.

This privacy policy is accessible via the App Store and Play Store listings. The information in this section corresponds to the disclosures required by those platforms and governs data processed through the Plumbline Prism mobile application.

 

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Last updated 18 March 2026